★★★★★
"Let me preface this by saying that I am an admittedly difficult person to please.
Our dogs just returned home from a week long visit at Black Birch while my wife and I took a cruise. Upon pickup they were clean and great smelling, healthy, well fed, and happy. Our dogs are large, rambunctious homebodies and we had never left them in a kennel for more than a night so my wife and I were a bit anxious to leave them. After seeing how well cared for our pups were during this trip, we will travel worry free in the future.
Not only were the dogs clean and well cared for, but the customer service was great. The staff was able to collect my payment information over the phone since my mother-in-law was picking the dogs up and I didn't want her to get stuck with the bill at the end. The staff was reassuring, flexible and helpful with her when she called to check on the dogs for us and arrange a pickup time. George and his staff have been very pleasant to interact with at every level.
We also paid what I would consider a quite reasonable price for the length of time, size of dogs, and quality of service that they received. We will continue to use Black Birch for as long as we live in the area.
One piece of advice, though -- call for information and reservations. For whatever reason, they are not so responsive to email but are always available and helpful on the phone."